Consulting Engagement Terms

These Consulting Engagement Terms ("Engagement Terms") govern the relationship between Rocket Media Technologies Private Limited, operating as AI Wonderland ("Consultant", "we", "us"), and the enterprise client ("Client", "you") for all consulting, assessment, workshop, and AI transformation services.

These terms supplement our general Terms of Service and apply to all consulting engagements unless superseded by a signed Statement of Work ("SOW").

1. Scope of Services

Our consulting services include but are not limited to:

• AI readiness assessments (Tier 1, Tier 2, Tier 3).
• AI workshops and team training programs.
• Workflow automation design and implementation.
• End-to-end AI transformation consulting.
• Strategic AI roadmap development.

The specific scope, deliverables, and timeline for each engagement will be documented in a written proposal or SOW agreed upon by both parties before work commences.

Work not described in the agreed scope requires a separate written agreement. We are not obligated to perform work outside the defined scope.

2. Payment Terms

2.1 Assessment and Workshop Engagements

• Payment is required in full prior to commencement of the engagement.
• All listed prices are exclusive of applicable GST, which will be added to the invoice.
• Payment may be made via bank transfer (NEFT/RTGS/IMPS), UPI, or international wire transfer for overseas clients.

2.2 Transformation and Automation Engagements

• For engagements exceeding ₹2,00,000 ($3,000), payment may be structured in milestones as defined in the SOW.
• A minimum advance of 50% of the total engagement fee is required before work commences.
• Remaining payments are due upon completion of defined milestones or at the intervals specified in the SOW.

2.3 Late Payments

Invoices not paid within 15 days of the due date will incur a late payment charge of 1.5% per month on the outstanding amount. We reserve the right to suspend work on the engagement until overdue payments are settled.

3. Client Obligations

Successful delivery of our services depends on the Client's active participation. The Client agrees to:

• Provide timely access to relevant team members, stakeholders, and decision-makers for interviews, workshops, and alignment sessions.
• Share necessary business data, process documentation, and system access required for the assessment or implementation.
• Respond to requests for information or approvals within 5 business days unless otherwise agreed.
• Designate a single point of contact ("Project Sponsor") who has the authority to make decisions on behalf of the Client.

4. Activity Deadline

If the Client fails to schedule required interviews, provide necessary access, or otherwise engage with the consulting process for a continuous period of forty-five (45) calendar days after the engagement start date, we reserve the right to:

• Pause the engagement and notify the Client in writing.
• If the inactivity continues for an additional 15 days after notification, terminate the engagement.
• In the event of termination due to Client inactivity, all payments made are non-refundable and any work completed to date will be delivered to the Client.

5. Refund Policy

• If we are unable to begin the engagement within seven (7) working days of receiving payment due to our own scheduling constraints, the Client is entitled to a full refund.
• Once the engagement has commenced (including scheduling discovery calls, conducting interviews, or initiating any assessment activities), no refund will be issued for work already completed.
• Workshop cancellations made at least 72 hours before the scheduled date qualify for a full refund. Cancellations within 72 hours are subject to a 50% cancellation fee.
• For milestone-based engagements, refunds apply only to milestones not yet commenced.

6. Confidentiality

Both parties agree to maintain strict confidentiality regarding all proprietary, business-sensitive, and personal information shared during the engagement.

• Confidential information includes but is not limited to: business processes, financial data, employee information, technical architecture, strategic plans, and any deliverables produced during the engagement.
• Confidentiality obligations survive the termination of the engagement for a period of three (3) years.
• Confidential information may be disclosed only to team members directly involved in the engagement, and only to the extent necessary to perform the work.
• Confidentiality obligations do not apply to information that is publicly available, independently developed, or required to be disclosed by law.

7. Intellectual Property

• Our Methodology: All assessment frameworks, transformation methodologies, diagnostic tools, and proprietary processes remain the intellectual property of Rocket Media Technologies Private Limited.
• Client Deliverables: Reports, roadmaps, and strategic recommendations produced specifically for the Client during the engagement are owned by the Client upon full payment.
• Custom Tools and Automation: Ownership of custom-built tools, automations, and software will be defined in the SOW. Unless specified otherwise, the Client receives a perpetual, non-exclusive license to use the tools built for them, while the underlying methodologies and reusable components remain our property.
• Client Data: All Client data remains the property of the Client at all times.

8. Data Handling

During the engagement, we may access sensitive business data. We commit to:

• Accessing only data necessary for the defined scope of work.
• Storing Client data securely using encrypted systems.
• Deleting or returning all Client data within 30 days of engagement completion, unless retention is required by law or agreed upon in writing.
• Not using Client data for any purpose outside the engagement, including training AI models.

9. Limitation of Liability

Our total liability for any claim arising from a consulting engagement shall not exceed the total fees paid by the Client for that specific engagement.

We shall not be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities.

We provide strategic recommendations and implementation support. The Client retains full decision-making authority and responsibility for all business decisions made based on our recommendations.

10. Non-Solicitation

During the engagement and for a period of twelve (12) months following its completion, the Client agrees not to directly hire, solicit, or engage any AI Wonderland team member, contractor, or expert who was involved in the Client's engagement, except through our formal recruitment or expert placement services.

If the Client wishes to permanently hire an expert deployed through our network, this can be arranged through our Recruitment Terms with the applicable placement fee.

11. Termination

• Either party may terminate the engagement with 15 days written notice.
• Upon termination, the Client is responsible for payment of all work completed up to the termination date.
• All deliverables completed up to the termination date will be handed over to the Client.
• Confidentiality obligations survive termination.

12. Force Majeure

Neither party shall be liable for failure to perform obligations due to events beyond their reasonable control, including but not limited to natural disasters, pandemics, government actions, civil unrest, internet outages, or other circumstances that make performance impracticable.

13. Dispute Resolution

In the event of a dispute, the parties agree to first attempt resolution through good-faith negotiation. If the dispute cannot be resolved within 30 days, it shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, with the seat of arbitration in New Delhi, India.

These Engagement Terms are governed by the laws of India, and the courts of New Delhi shall have exclusive jurisdiction.

14. Contact

For questions about these terms or active engagements:

Email: connect@aiwonderland.co